Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. During high demand periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- New Zealand: 5–12 business days
- Australia: 7–15 business days
- International: 7–20 business days
Please note that shipping times are estimates and may vary due to customs, carrier delays, weather conditions, or high order volumes.
Delayed or Lost Packages
We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout. If your package appears lost, please contact us and we will do our best to assist.
Incorrect Address
Please ensure your shipping address is entered correctly before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can help resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
tiarebra@gmail.com